Frequently Asked Questions

General Questions

What kind of lighting fixtures does Kynndhrt LLC offer?

Kynndhrt LLC offers a curated selection of decorative lighting fixtures, including table lamps, ceiling lights, chandeliers, and other lighting designs for indoor spaces.

Our products are available in a variety of styles, materials, finishes, sizes, and lighting configurations. Please refer to each product page for specific dimensions, materials, light source requirements, and other product details.

Are your products suitable for residential and commercial spaces?

Our lighting fixtures are designed for a variety of indoor applications. Suitability may vary depending on the specific fixture, installation environment, electrical requirements, and intended use.

Please review the specifications and installation information provided on the individual product page before purchase. For hardwired fixtures, we recommend consulting a qualified electrician to confirm suitability for your installation.

Order & Payment

What payment methods do you accept?

We accept major credit cards, including Visa, Mastercard, American Express, and Discover, along with other payment methods made available through our secure checkout at the time of purchase.

All prices and transactions are processed in United States Dollars (USD).

Can I modify or cancel my order after it has been placed?

For standard products, cancellation requests may be submitted within 12 hours of order placement, provided the order has not already shipped or entered a stage of fulfillment where cancellation is no longer reasonably possible.

Once the cancellation period has expired or the order has shipped, cancellation is no longer available. Orders that have already shipped are subject to our Return & Refund Policy.

To request a cancellation, please email info@kynndhrt.com and include your valid order number.

Custom-made, customized, modified, or made-to-order products may become non-cancellable once production or customization has begun.

Shipping & Returns

Do you offer free shipping?

Yes. Kynndhrt LLC provides free standard shipping on all orders delivered within the United States, including Alaska and Hawaii. There is no minimum purchase requirement.

How long will it take to receive my order?

Orders are typically processed within 1-3 business days, Monday through Friday, excluding U.S. federal holidays.

After processing, standard transit time is generally 5-10 business days. Estimated total delivery time is generally 6-13 business days from the date the order is placed.

Delivery times are estimates and may vary due to carrier delays, severe weather, peak shipping periods, transportation disruptions, remote delivery locations, address issues, or other circumstances outside our reasonable control.

Which shipping carriers do you use?

Orders may be shipped through UPS, FedEx, USPS, or another appropriate shipping provider depending on the destination, package size, product type, and delivery requirements.

Will I receive tracking information?

Yes. Once your order has shipped, you will receive a shipping confirmation email containing available tracking information.

Please allow up to 24-48 hours after receiving your shipping confirmation for the tracking information to become active in the carrier's system.

Is a signature required for delivery?

Orders over $500 USD require a signature upon delivery to help protect high-value shipments and confirm successful receipt.

Do you ship to Alaska and Hawaii?

Yes. We ship to Alaska and Hawaii, and eligible orders receive the same free standard shipping offered throughout the United States.

Some remote locations may require additional transit time.

Do you ship internationally?

No. Kynndhrt LLC currently ships only within the United States. We do not offer international shipping at this time.

Can you ship to a P.O. Box?

Certain large, heavy, or oversized lighting fixtures cannot be delivered to P.O. Boxes and require a valid physical street address.

If your order contains an item that cannot be delivered to a P.O. Box, we may contact you to request an alternative delivery address.

What is your return policy?

Eligible products may be returned within 30 calendar days of delivery, subject to the requirements and exclusions stated in our Return & Refund Policy.

Returned items must generally be new, unused, uninstalled, and in resalable condition with their original packaging and included components. Fixtures that have been wired, mounted, installed, altered, or modified are not eligible for return.

For preference-based returns, including change-of-mind returns or purchases made in error, customers are responsible for return shipping costs. No restocking fee is charged for eligible returns.

What should I do if my order arrives damaged or incorrect?

Please contact us within 7 calendar days of delivery at info@kynndhrt.com and include your order number and clear photographs of the item and shipping packaging when applicable.

If the issue is confirmed, we will provide an appropriate resolution, which may include replacement parts, a replacement item, or a refund at no additional cost to you.

Please do not install, wire, mount, modify, or discard a damaged item before contacting us.

Product & Installation

Do your products come with a warranty?

All Kynndhrt lighting fixtures are covered by a minimum 2-year limited warranty against qualifying manufacturing defects, subject to applicable warranty terms, exclusions, and product-specific conditions.

The warranty does not cover damage resulting from improper installation, misuse, unauthorized modification, improper maintenance, normal wear and tear, accidents, or other causes unrelated to a qualifying manufacturing defect.

Do you provide installation services?

No. Kynndhrt LLC does not provide installation services.

For hardwired lighting fixtures, particularly ceiling lights and chandeliers, we recommend installation by a qualified electrician in accordance with applicable local electrical requirements and the installation instructions provided with the product.

Customer Service

How can I contact Kynndhrt LLC?

You can contact our customer service team at info@kynndhrt.com or by phone at +1 562-333-5491.

We respond to all inquiries within 24 business hours. For order-related inquiries, please include your Order ID for faster assistance.

Business Name: Kynndhrt LLC
California Entity ID: B20260170013
Address: 2100 N 1ST St Ste 700, San Jose, CA 95131
Customer Service Hours: Monday-Friday, 9:00 AM-6:00 PM Pacific Time