Shipping policy
At Kynndhrt LLC, we are committed to delivering your lighting fixtures safely and efficiently. This Shipping Policy explains our order processing times, shipping methods, estimated delivery times, shipping costs, and other delivery conditions for orders within the United States.
We currently ship only within the United States, including Alaska and Hawaii. International shipping is not available at this time.
Domestic Shipping
Shipping Coverage
We ship to eligible addresses throughout the United States, including Alaska and Hawaii.
We do not currently offer international shipping or delivery to destinations outside the United States.
Order Processing Time
Orders are typically processed within 1-3 business days, Monday through Friday, excluding U.S. federal holidays.
Orders placed after 2:00 PM Pacific Time may begin processing on the next business day.
Once your order has shipped, you will receive a shipping confirmation email with available tracking information.
Shipping Methods and Estimated Delivery Times
After processing, standard transit time is generally:
- Standard Shipping: 5-10 business days.
Estimated total delivery time is generally 6-13 business days from the date the order is placed.
Business days are Monday through Friday, excluding U.S. federal holidays. Delivery times are estimates and are not guaranteed. Actual delivery times may vary due to carrier delays, severe weather, peak shipping periods, transportation disruptions, remote delivery locations, address issues, or other circumstances outside our reasonable control.
Free Standard Shipping
Kynndhrt LLC provides free standard shipping on all orders delivered within the United States, including Alaska and Hawaii.
There is no minimum purchase requirement and no additional standard shipping charge based on order value, package weight, or dimensions.
International Shipping
We do not offer international shipping at this time. Kynndhrt LLC currently accepts orders for delivery only within the United States.
Shipping Carriers
Orders may be shipped through UPS, FedEx, USPS, or other appropriate shipping providers depending on the destination, package size, product type, and delivery requirements.
Tracking Your Order
Once your order has shipped, you will receive a shipping confirmation email containing available tracking information.
Please allow up to 24-48 hours after receiving your shipping confirmation for tracking information to become active in the carrier's system.
Signature Requirement for High-Value Orders
Orders over $500 USD require a signature upon delivery. This requirement helps protect high-value shipments and confirm successful delivery.
Shipping to P.O. Boxes
Certain large, heavy, or oversized lighting fixtures cannot be delivered to P.O. Boxes and require a valid physical street address.
If your order contains an item that cannot be shipped to a P.O. Box, we may contact you to request an alternative physical delivery address before the order is shipped.
Remote Delivery Areas
Orders delivered to certain remote locations, including some areas of Alaska and Hawaii, may require additional transit time. Free standard shipping remains available for eligible U.S. orders.
Refused or Undeliverable Shipments
If a shipment is refused by the customer or becomes undeliverable because of an incorrect or incomplete address, failure to accept delivery, or another customer-related reason, the customer may be responsible for the actual round-trip shipping costs incurred by Kynndhrt LLC.
Where applicable, these shipping costs may be deducted from any otherwise eligible refund.
Damaged or Incorrect Shipments
If your order arrives damaged or you receive an incorrect item, please contact us within 7 calendar days of delivery at info@kynndhrt.com.
Please provide your order number and clear photographs of the item, the affected area, and the shipping packaging when applicable. This information will help us review the issue and determine an appropriate resolution.
If the issue is confirmed, Kynndhrt LLC will provide an appropriate resolution, which may include replacement parts, a replacement item, or a refund at no additional cost to you.
Please do not install, wire, mount, modify, or discard a damaged item before contacting us, as doing so may affect our ability to evaluate the issue.
Lost Shipments
If tracking information indicates that your package may have been lost in transit, please contact us so we can review the shipment and, where appropriate, initiate an investigation with the shipping carrier.
Carrier investigations may require several business days to complete. We will work with you to determine an appropriate resolution based on the outcome of the investigation.
Contact Us
If you have questions about this Shipping Policy or the status of your order, please contact us. For order-related inquiries, please include your Order ID for faster assistance.
We respond to customer inquiries within 24 business hours.
Business Name: Kynndhrt LLC
California Entity ID: B20260170013
Email: info@kynndhrt.com
Phone Number: +1 562-333-5491
Address: 2100 N 1ST St Ste 700, San Jose, CA 95131
Customer Service Hours: Monday-Friday, 9:00 AM-6:00 PM Pacific Time