Refund policy

30-Day Return Policy

This Refund & Return Policy is operated by Kynndhrt LLC, registered in California, Entity ID: B20260170013. Registered Address: 2100 N 1ST St Ste 700, San Jose, CA 95131.

At Kynndhrt LLC, we want you to be satisfied with your purchase. Eligible items may be returned within 30 calendar days of the delivery date for a refund, subject to the conditions and exclusions outlined below.

Eligibility for Returns

• Return requests must be submitted within 30 calendar days of the delivery date.
• Items must be in new, unused, uninstalled, and resalable condition.
• All original packaging, accessories, manuals, tags, and protective materials must be included.
• Items must not have been installed, wired, mounted, altered, or modified in any way.
• Any fixture that has been wired, mounted, installed, altered, or modified is not eligible for return.
• Proof of purchase, such as an order number or invoice, is required.

Return Process

Returns are processed through our U.S.-based return facility. Please do not send a return without first contacting us and receiving return authorization.

1. Initiate Your Return

To request a return, please contact our customer service team at info@kynndhrt.com. Please provide your order number, the item(s) you wish to return, and the reason for the return.

If your return is approved, our team will provide you with a Return Merchandise Authorization (RMA) number and return instructions. Once an RMA is issued, the returned item must be postmarked within 14 days.

2. Package Your Item

Carefully repack the item in its original packaging with all included accessories, manuals, hardware, and protective materials. The RMA number must be clearly included with the return as instructed by our customer service team.

3. Ship Your Return

For returns based on a change of mind, incorrect purchase, or other customer preference, the customer is responsible for return shipping costs.

We recommend using a trackable shipping service and purchasing shipping insurance for high-value items. Kynndhrt LLC is not responsible for return packages that are lost or damaged while being shipped back to us due to circumstances outside our control.

Return Shipping Costs

Customers are responsible for return shipping costs for preference-based returns, including change-of-mind returns or purchases made in error.

Kynndhrt LLC will cover reasonable return shipping costs when the item received is confirmed to be damaged, defective, or incorrect due to an error on our part.

Refunds

No restocking fee will be charged for eligible returns.

Once your returned item is received, it will be inspected to confirm that it meets the return eligibility requirements described above. We will notify you by email after the inspection is completed.

If the return is approved, the refund will be issued to the original payment method. Please allow approximately 7-10 business days for the refund to appear after it has been processed. Actual posting times may vary depending on your bank, card issuer, or payment provider.

Exchanges

We do not process direct product exchanges. If you would like a different item, please return the eligible item according to the return process above and place a new order for the desired product.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 calendar days of delivery at info@kynndhrt.com.

Please include your order number and clear photographs showing the item, the affected area, and the shipping packaging when applicable. This information helps us review and resolve the issue as quickly as possible.

If the issue is confirmed, Kynndhrt LLC will provide an appropriate resolution, which may include a replacement, replacement parts, or a refund, at no additional cost to you.

Please do not install, wire, mount, modify, or discard a damaged or defective item before contacting us, as doing so may affect our ability to evaluate the issue.

Non-Returnable Items

The following items are not eligible for return:

• Items returned more than 30 calendar days after delivery.
• Items that have been installed, wired, mounted, altered, or modified.
• Items that are damaged due to improper handling, improper installation, misuse, or circumstances unrelated to shipping or a confirmed product defect.
• Items returned without required components, accessories, hardware, or original packaging where the missing materials prevent the item from being resold.

Contact Us

If you have questions about this Refund & Return Policy or would like to request a return, please contact us. We respond to customer inquiries within 24 business hours.

Business Name: Kynndhrt LLC
Email: info@kynndhrt.com

Address: 2100 N 1ST St Ste 700, San Jose, CA 95131
Phone Number: +1 562-333-5491
Customer Service Hours: Monday-Friday, 9:00 AM-6:00 PM Pacific Time